Resolve Access Issues: "Page Available to Jira Users Only" in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Jira users are unable to access any boards and receive the error:
"This page is available to Jira users only. Reach out to your administrator to request Jira access."
Solution
Confirm affected user has the necessary permissions
Navigate to Project settings > Permissions
Confirm the affected user has the Browse Projects permission, or belongs to a group or project role that does
Next, check your Board filter query.
Navigate to the board
Select ... (More settings) > Configure Board
In the General tab, scroll to Filter details and expand it
Confirm that the filter permissions include the people that should have access to your Board. Please refer to our documentation Manage filters for more details.
Also, there is a possibility that the Board might have been deleted.
Ensure Jira license subscription is valid and active
Finally, validate if the user has a Jira license associated with their account. If not, please refer to Give users access to products.
This error may also occur after the deactivation of your Jira subscription.
To validate this, a Site Administrator can navigate to admin.atlassian.com > Products. For the Jira product, you may see a warning sign which indicates that the subscription is deactivated.
Please check the billing status by navigating to https://my.atlassian.com/products/index.
If the payment is done and the product still shows as deactivated, kindly reach out to Support.
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