Resolve Access Issues: "Page Available to Jira Users Only" in Jira Cloud

Summary

Jira users are unable to access any boards and receive the error:

• "This page is available to Jira users only. Reach out to your administrator to request Jira access."

This usually has 3 causes:

1. Missing Browse Space permission

2. Board filter excludes the user

3. Jira license is inactive

Solution

Missing Browse Space permission

1. Navigate to Space settings > Permissions

2. Confirm the affected user has the Browse Space permission, or belongs to a group or space role that does

Board filter excludes the user

1. Navigate to the board

2. Select ... (More settings) > Configure Board

3. In the General tab, scroll to Filter details and expand it

Confirm that the filter permissions include the people that should have access to your Board. Please refer to our documentation Manage filters for more details.

Also, there is a possibility that the Board might have been deleted.

Inactive Jira license or subscription

Finally, validate if the user has a Jira license associated with their account. If not, please refer to Give users access to products.

This error may also occur after the deactivation of your Jira subscription.

To validate this, a Site Administrator can navigate to admin.atlassian.com > Products. For the Jira product, you may see a warning sign which indicates that the subscription is deactivated.

Please check the billing status by navigating to https://my.atlassian.com/products/index.

If the payment is done and the product still shows as deactivated, kindly reach out to Support.

How do I know it worked?

Ask the affected user to open the board again. The "Page available to Jira users only" error should no longer appear and they should see the board content.

Related article

• Users with Jira access can't view any projects or work items | Jira and Jira Service Management | Atlassian Support