How do we delete user accounts on our email domain

Summary

How do I delete the Bitbucket account of an employee registered with the email having the company domain after they have left the company as an Administrator?

Diagnosis

If the users/employees in your organization sign up for Bitbucket using their corporate email such as user1@company.com and leaves the organization later, there sometimes arises a situation where you will have to delete their account from your end without the help of Support (Or delete the account for other reasons). As an administrator, there might be requirements to have the permissions to have autonomous control over deleting the accounts among other activities.

Solution

This is possible if you have a managed account. To convert all the users registered with the company domain into managed accounts, follow the below steps -

• Create an Atlassian organization for your company if you do not already have one and claim the domain by following the instructions here - https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/.

• Once the verification is complete, you should see all accounts within the domain automatically added to the organization. They are all managed accounts now.

• You can then delete the user account you want by following these steps - https://support.atlassian.com/user-management/docs/delete-a-managed-account/

Once you claim the domain and convert the un-managed accounts into managed accounts, you also have other permissions such as changing the email address etc.