Unable to add Teams as Service Owners

Summary

After creating/ editing a Service and trying to add a new Team as the Service Owners, the new Team is not available in the drop-down menu:

Cause

To start using the newly created Team, it is required to start your team’s operations first.

Solution

Go to your newly created team and you should see the following option:

Follow the wizard steps until you Confirm the new Team:

Once completed, you should see the new Team available under Service Owners within your Service.

References:

• Create a service

• What are operations?

• Set up operations and complete your move to Jira Service Management