Unable to add Teams as Service Owners

Summary

After creating or editing a Service and trying to add a new Team as the Service Owners, the new Team is not available in the drop-down menu:

Cause

To begin utilizing the newly formed Team, you must initiate your team’s operations.

Solution

• Go to your newly created team, and you should see the option Start your team's operations with alerting.

• Select Get started.

• Follow the operations wizard steps until you Confirm the new Team.

Once completed, you will see the new Team available under Service Owners within your Service.

References:

• Create a service

• What are operations?

• Set up operations and complete your move to Jira Service Management