How to Use Text Formatting in the Jira Service Management Customer Portal
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
In Jira Service Management projects, some of the Customer Portal text containers can be customized using Text Formatting Notation. Below you can find where each notation can be used:
Headings | Text Effects | Text Breaks | Links | Lists | Images | Tables | Advanced Formatting | Misc | |
Portal configuration | ✅ | ✅ | ✅ | ⚠️ | ✅ | ✅ | ✅ | ✅ | ✅ |
Portal announcement | ✅ | ✅ | ✅ | ⚠️ | ✅ | ✅ | ✅ | ✅ | ✅ |
Request type field description | ✅ | ✅ | ✅ | ⚠️ | ❌ | ✅ | ❌ | ✅ | ✅ |
Login message | ✅ | ✅ | ✅ | ⚠️ | ✅ | ✅ | ✅ | ✅ | ✅ |
✅ Text formatting notations work
❌ Limited use or not functional at all
⚠️ Some text formatting notations won't work as intended, please refer to the examples below:
Links |
[#anchor] [^attachment.ext] |
[file:///c:/temp/foo.txt] [file:///z:/file/on/network/share.txt] |
[~username] |
{anchor:anchorname} |
⚠️ Attachments are not supported on any of the options above.
Solution
Examples
Portal Configuration
Portal announcement
Request type field description
Login message
Take in consideration adding too much text formatting notation may cause some information be missing within some text containers.
Title fields (Such as Portal Login/Announcement Message Title, Service Project information name, Display name and Request Type name) won't consider any text formatting notation as it'll show as plain text
Relevant links
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