How to Use Text Formatting in the Jira Service Management Customer Portal
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
In Jira Service Management projects, some of the Customer Portal text containers can be customized using Text Formatting Notation. Below you can find where each notation can be used:
✅ Text formatting notations work
❌ Limited use or not functional at all
⚠️ Some text formatting notations won't work as intended. See the Solution section for details.
Headings | Text Effects | Text Breaks | Links | Lists | Images | Tables | Advanced Formatting | Misc | |
Portal configuration | ✅ | ✅ | ✅ | ⚠️ | ✅ | ✅ | ✅ | ✅ | ✅ |
Portal announcement | ✅ | ✅ | ✅ | ⚠️ | ✅ | ✅ | ✅ | ✅ | ✅ |
Request type field description | ✅ | ✅ | ✅ | ⚠️ | ❌ | ✅ | ❌ | ✅ | ✅ |
Login message | ✅ | ✅ | ✅ | ⚠️ | ✅ | ✅ | ✅ | ✅ | ✅ |
Links |
[#anchor] [^attachment.ext] |
[file:///c:/temp/foo.txt] [file:///z:/file/on/network/share.txt] |
[~username] |
{anchor:anchorname} |
Attachments are not supported on any of the options above.
Solution
The following examples show the Customer Portal locations where text formatting notation won't work as intended or is not functional.
Portal Configuration
Portal announcement
Request type field description
Login message
Adding too much text formatting notation may cause some information to be missing within some text containers.
Title fields (such as Portal Login/Announcement Message Title, Service Project information name, Display name, and Request Type name) won't consider any text formatting notation, they will show as plain text.
Relevant links
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