How to Use Text Formatting in the Jira Service Management Customer Portal

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

In Jira Service Management projects, some of the Customer Portal text containers can be customized using Text Formatting Notation. Below you can find where each notation can be used:

  • ✅ Text formatting notations work

  • ❌ Limited use or not functional at all

  • ⚠️ Some text formatting notations won't work as intended. See the Solution section for details.

Headings

Text Effects

Text Breaks

Links

Lists

Images

Tables

Advanced Formatting

Misc

Portal configuration

⚠️

Portal announcement

⚠️

Request type field description

⚠️

Login message

⚠️

Links

[#anchor] [^attachment.ext]

[file:///c:/temp/foo.txt] [file:///z:/file/on/network/share.txt]

[~username]

{anchor:anchorname}

Attachments are not supported on any of the options above.

Solution

The following examples show the Customer Portal locations where text formatting notation won't work as intended or is not functional.

  • Portal Configuration

    Portal Configuration

  • Portal announcement

    Portal announcement

  • Request type field description

    Request type field description

  • Login message

    Login message

  • Adding too much text formatting notation may cause some information to be missing within some text containers.

  • Title fields (such as Portal Login/Announcement Message Title, Service Project information name, Display name, and Request Type name) won't consider any text formatting notation, they will show as plain text.

Relevant links

Updated on August 27, 2026

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