Resolve "Error retrieving work type fields" in Jira Cloud Automation

Summary

Learn how to resolve common errors in Jira Cloud Automation related to work item creation and linking.

Diagnosis

N/A

Cause

Automation fails due to the actor lacking the 'Create Issues' permission

The automation rule's actor does not have the Create issues project permission. Learn more about the actor of an automation rule in the following knowledge references:

• What is a rule actor?

• Automation Rule Actor vs Automation Rule Owner

Solution

Modifying the permission

To resolve this error, add the Actor of the automation rule to the Create issues project permission of the involved Jira project. If the Actor is Automation for Jira, add the project role atlassian-addons-project-access to the Create issues permission.

Associate a user, group, or role with a project permission:

1. Go to the Project settings of the Jira project.

2. Under the Access section, select Project permissions.

3. From the top right corner of the page, click Actions > Edit permissions.

4. Scroll down to the Create Issues permission.

5. Click Update to modify the permission.

6. Under Grant to action: select the appropriate user, group, project roles, etc.

7. Click Update to save the change.

Learn more about adding or removing users from a permission in the following pages:

• Add users, groups, or roles to a permission scheme and grant their project permissions

• Remove users, groups, or roles from a permission scheme