Formatting Issue in Customized HTML Email Notifications
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
After customizing the HTML section in the edit template notification, emails may not be sent to customers in the correct format.
Solution
Potential causes and corresponding solutions
This issue may occur for one or more of the following reasons. Review each scenario that applies to your configuration.
Scenario 1
This issue can happen if any language other than English is added under Language support, and the translation of Email templates needs to be reviewed.
Solution:
To add, review, or update translations to email templates:
From your service project, go to Project settings > Language support.
Select the language of your choice from the list.
Select Email templates from the sidebar navigation.
Add, update, or review translations in the text fields as appropriate.
Select Save.
This issue can happen if any language other than English is added under Language support, and the translation of Email templates needs to be reviewed.
Scenario 2
If the default outgoing email format for user preferences is set to Text.
Solution:
To change the email format for user preferences from Text to HTML:
Choose > System > Default user preferences to open the User Default Settings page.
Click the Edit default values button.
In the User Default Settings window, change Default outgoing email format from text to html.
Click the Update button.
After updating the setting, the existing confirmation can remain: Your changes have been applied.
Scenario 3
For internal users, the email notification format under personal settings is set to plain text.
Solution:
For internal users, change the email notification format in personal settings from Text to HTML:
From the top right of your screen, select Your profile and settings > Personal settings.
Change Email notifications format from text to html.
Choose Save changes.
If you want to learn more, please refer to the links below:
If you have reviewed the applicable language support and email format settings and still have questions, please contact Atlassian Support.
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