How to Set Up Sites for Un-Provisioned Apps and Subscriptions in the Billing Console (StratCo /Partner-Managed)

Summary

Customers with Strategic Collection (StratCo) licenses managed through a partner may find that newly purchased apps or subscriptions appear as "un-provisioned" in their billing console and are not yet associated with a site. Without completing the site setup and provisioning process, the customer cannot access or use the purchased products. This article explains how to self-provision these apps by claiming or creating a site through the billing console.

Steps to reproduce/confirm:

• Log in to the Atlassian billing console at admin.atlassian.com/billing or admin.atlassian.com/partner-managed-subscriptions.

• Navigate to the Subscriptions tab.

• Check whether any subscriptions displays "Site setup required" instead of an associated site name.

  • Upcoming subscriptions will appear under the Upcoming tab with a Starts In date.

  • Once the subscription start date has passed, the app will move to the Active tab.

• If a subscription shows "Site setup required" on the Active tab, the app has not been provisioned to a site yet.

Solution

• Access the billing console

  • Go to admin.atlassian.com/billing or admin.atlassian.com/partner-managed-subscriptions.

• Locate the unclaimed subscription

  • Navigate to the Subscriptions tab and click on the unclaimed site or subscription that shows "Site setup required."

• Provision the app to a site

  • If adding to a NEW site:

    1. Select the option to create a new site.

    2. Enter the preferred site name in the "Your site" text box.

    3. Click Create site.

  • If adding to an EXISTING site:

    1. Select "Add to an existing site" (or "add a new site" and follow prompts to claim the domain).

    2. Follow the on-screen instructions to associate the subscription with the chosen site domain.

• Confirm provisioning

  • After a few minutes, return to the Active tab in the billing console.

  • The subscription should now display the associated site name instead of "Site setup required."

• Product-specific self-provisioning guides

  For product-specific self-provisioning instructions, refer to:

  • Jira Align: https://support.atlassian.com/jira-align/kb/strategy-collection-jira-align-self-provisioning-renewal-and-decommissioning/

  • Focus: https://support.atlassian.com/focus/kb/strategy-collection-focus-provisioning-renewal-and-decommission/

  • Talent: https://support.atlassian.com/talent/kb/strategy-collection-talent-provisioning-renewal-and-decommission/

Bug Report: None

This is expected behavior for newly purchased StratCo subscriptions that require manual site provisioning by the customer