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Customer Service Management Support

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Customer Service Management
Customer Service Management Cloud

Documentation

  • Understand the basics
    • About Customer Service Management
    • About permissions in Customer Service Management
    • About reporting in Customer Service Management
    • Customer Service Management glossary
  • Create a tailored support experience for your customers
    • About customer experiences
    • Create forms to receive requests
    • Create articles for your support website and customer service agent
    • Set up channels to support your customers
      • About channels
      • Set up email
      • About support websites
      • Customize your support website
      • Add a chat widget to your support website
      • Apply branding to your channels
    • Support customers with an AI-powered customer service agent
      • About the customer service agent
      • Create your customer service agent's identity
      • Give your customer service agent knowledge
      • Create guidance for your customer service agent to follow
      • Set up actions for your customer service agent
      • Ensure your customer service agent can hand off requests to your team
      • Test your customer service agent before deploying it
      • Control changes to your agent with versioning
      • Make your customer service agent available to customers
      • Review your customer service agent's conversations
      • Get insights on your customer service agent's performance
      • About customer service agent resolutions
    • Manage customer access to your channels
    • Set up notifications for your customers
  • Build context on your customers
    • About customers and organizations
    • Create customer profiles
    • Create organization profiles
    • Import customer and organization profiles
    • About products and entitlements
    • Create product entitlements for your customers
    • Get customer context on work items
  • Setting up and working in projects
    • Work with queues
      • About queues
      • Create a new queue
      • Use priority groups to organize your queues
    • Forward work items to other projects
    • About workflows
    • About work types
    • Project permissions and security
      • Add team members to projects and assign roles
      • Create security levels for work items
    • Create SLAs
    • Set up a customer satisfaction survey
    • Analyze team performance with reports
    • Set up notifications for your team
  1. Atlassian Support
  2. Customer Service Management
  3. Resources
  4. Setting up and working in projects

Work with queues

  • About queues

    Find out how to use queues to organize and manage work items in Customer Service Management.

  • Create a new queue

    Find out how to create a new queue in Customer Service Management.

  • Use priority groups to organize your queues

    Make task prioritization easier for your team by using priority groups to group related queues together.

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  • Create a new queue
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  • About workflows
  • About work types
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