Support customers with an AI agent

Find out how our AI-powered customer service agent can help you provide your customers with quick and easy support.

Find out how to set up your AI agent’s identity, so that it represents your company in the right way.

Find out how to connect knowledge sources so your agent can deliver consistent, high-quality support.

Shape how your AI agent responds to customers by telling it what to say or do in specific situations

Find out how to set up actions for your AI agent, so that it can automate common tasks using APIs or services.

Find out how to set up your AI agent's handoff process, so that customers get the help they need from your team.

Find out how to test your AI agent, so that you can make sure it's performing well before you deploy it for customers.

Find out how versioning lets you update and test your AI agent before making changes live for your customers.

Once you've set up your AI-powered AI agent, find out how to make it available to your customers.

Discover how to review conversations that your AI agent has with customers to assess conversation quality and improve its performance.

Discover how to use reporting to help you understand how your AI agent is performing

Find out what counts as a resolution for your customer service agent to help you track usage.

Learn how to connect a third-party knowledge source and make it available to your AI agent.

Optimize uses AI to analyze past support interactions, then identifies gaps in your agent’s knowledge and generates suggested content to address these gaps.

Find out how evaluations can help you understand how well your AI agent responds to questions so you can improve its effectiveness.