About channels
Read about the channels customers can use to contact your support team and submit requests using Customer Service Management.
Set up channels to support your customers
Channels are how your customers can contact your support team and submit requests. Each customer experience has its own channels that you can tailor to meet the needs of the customers within it.
Set up email
Read about how your customers can contact your support team by email.
About support websites
Find out how support websites can help your customers get the assistance they need, when they need it.
Customize your support website
Customize your support website to create a useful and branded experience for your customers.
Add a chat widget to your support website
Find out how to add an AI-powered chat widget to your support website.
Apply branding to your channels
Find out how to customize the look and feel of your customer experiences, so that they match your brand.
Embed an AI-powered chat widget on any website
Find out how to add an AI-powered chat widget to any website.
About widget cookies
Find out what cookies the embedded Customer Service Management widget sets, why it uses them, and how you can clear them if needed.
About the widget security policy
Find out how your website’s Content Security Policy (CSP) should be configured to allow the Customer Service Management widget to load and function correctly.
Use Amazon Connect with Customer Service Management
Find out how to integrate Amazon Connect with Customer Service Management.
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