Understand the basics

Discover how Customer Service Management gives you the flexibility to design and manage support in a way that fits your business.

Find out all about permissions in Customer Service Management.

Discover the different types of reporting available in Customer Service Management.

Find out how to use the AI-powered Support Companion agent to help you resolve work items faster in Customer Service Management.

Get familiar with key terms in Customer Service Management and understand how the app’s features work together.