Test your customer service agent before deploying it

You can test your agent’s responses at any time to make sure they’re accurate and helpful. It’s important to do this after configuring your agent and before making it available to customers, as well as whenever you update any settings.

Test your customer service agent

You can access the test panel from any configuration page in the customer service agent’s settings. In the floating bar at the bottom of the screen, select Test.

In the test panel you can:

• start a new conversation by asking a question

• review the agent’s response as it would appear to a customer

Try a range of scenarios, including both common and unusual questions, to see how the agent handles them.

Each test conversation is saved and can be reviewed in Conversation review, where you can provide guidance or add annotations to responses. Read more about reviewing conversations.

When you’re satisfied with how your agent is performing, you can publish it so it can start helping your customers. Continue to monitor conversations and make adjustments as needed.