About the customer service agent
Find out how our AI-powered customer service agent can help you provide your customers with quick and easy support.
Support customers with an AI-powered customer service agent
Find out how to get the most out of your customer service agent. These articles cover everything you need to know about setting up, customizing, and managing your AI agent — so you can deliver faster, better support to your customers.
Create guidance for your customer service agent to follow
Shape how your customer service agent responds to customers by telling it exactly what to say or do in specific situations
Create your customer service agent's identity
Find out how to set up your customer service agent’s identity, so that it represents your company in the right way.
Ensure your customer service agent can hand off requests to your team
Find out how to set up your customer service agent's handoff process, so that customers get the help they need from your team.
Get insights on your customer service agent's performance
Discover how to use reporting to help you understand how your AI customer service agent is performing
Give your customer service agent knowledge
Find out how to connect knowledge sources so your agent can deliver consistent, high-quality support.
Make your customer service agent available to customers
Once you've set up your AI-powered customer service agent, find out how to make it available to your customers.
Set up actions for your customer service agent
Find out how to set up actions for your customer service agent, so that it can automate common tasks using APIs or services.
Test your customer service agent before deploying it
Find out how to test your customer service agent, so that you can make sure it's performing well before you deploy it for customers.
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