About work types
Find out how work types can help your team organize and manage different kinds of work.
Configure, manage and work effectively in projects.
About work types
Find out how work types can help your team organize and manage different kinds of work.
About workflows
Find out how workflows can help your team track progress in Customer Service Management.
Analyze team performance with reports
Use reports to get a clear, visual way to see how your team is doing and spot trends in your support work.
Control changes to your agent with versioning
Find out how versioning lets you update and test your customer service agent before making changes live for your customers.
Create SLAs
Find out how to create and edit SLAs and SLA calendars to keep track of your team’s performance.
Forward work items to other projects
Find out how to forward work items so that you can make sure the right team is handling each request.
Project permissions and security
Find out how to manage access and security in Customer Service Management projects.
Set up a customer satisfaction survey
Find out how customer satisfaction surveys can help you find areas for improvement and track team performance.
Set up notifications for your team
Find out how to set up notifications for your team, so that they stay up to date on the progress of work items.
Work with queues