Set up email

Each customer experience includes a default email address for customers to contact your support team. You can change this address or add up to 10 email addresses per customer experience. Emails are sent to the project that’s linked to the customer experience and converted into work items for your team. You can change where these work items are created by changing the project on the default form. Read more about forms.

Create a new email address

To create a new email address:

1. In your customer experience, select Channels, then Email from the sidebar.

2. Select Create Atlassian email.

3. Follow the prompts to set up your new email address.

4. Once created, the new address will appear in your list of connected email accounts.

Connect an existing external email address

To use an email address you already own:

1. In your customer experience, select Channels, then Email from the sidebar.

2. Select Add external email.

3. Follow the instructions to connect your external email account.

4. Once connected, your external address will appear in your list of connected email accounts.