About channels
Read about the channels customers can use to contact your support team and submit requests using Customer Service Management.
Set up channels to support your customers
Channels are how your customers can contact your support team and submit requests. Each customer experience has its own channels that you can tailor to meet the needs of the customers within it.
Set up email
Read about how your customers can contact your support team by email.
About support websites
Find out how support websites can help your customers get the assistance they need, when they need it.
Customize your support website
Customize your support website to create a useful and branded experience for your customers.
Add a chat widget to your support website
Find out how add a widget to your support website and the AI-powered customer service agent to provide support.
Apply branding to your channels
Find out how to customize the look and feel of your customer experiences, so that they match your brand.
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