Make your customer service agent available to customers

Once you’re happy with how your customer service agent responds to questions, you can make it available to start supporting your customers.

Before you publish your agent

Before you make your agent available to your customers:

Publish your agent

You can publish your agent from any configuration page in the customer service agent’s settings. In the floating bar at the bottom of the screen, select Publish.

After publishing your agent

Making your agent available is just the beginning. It’s important to monitor it’s performance and continue refining it to deliver the best possible support for your customers.

We recommend regularly:

  • reviewing conversations to see your agent’s responses, view feedback, and make annotations

  • checking reports to get insights on agent performance

  • making updates and improvements as needed, using versioning to get things right before you publish them for customers

Still need help?

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