About customer experiences

Customer experiences are dedicated support environments you create for different groups of customers.

Each customer experience defines how a specific group of of people get support, including the support website they use, the articles and forms they can access, and the branding they see.

You can create one customer experience for all of your customers, or multiple experiences to serve different audiences. For example, you might set up separate customer experiences for different products or brands, or create one customer experience for your general customers and another for partner groups. This gives you the flexibility to deliver targeted support, so every customer group gets the help that’s right for them.

Customer experiences allow you to customize:

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