About channels
Channels are the ways your customers can contact your support team and submit requests. These include a support website and email. Each customer experience has its own channels that you can tailor to meet the needs of the customers within it.
Support websites
Support websites help customers get the assistance they need, when they need it. Customers can browse help articles, chat to an AI customer service agent, submit forms, and track their requests. You can customize the look and feel of your support website to match your brand and provide a seamless experience for your customers.
Read more about support websites.
Customers can send requests by email. When customers send emails to your support address, work items are created in the project that’s linked to the customer experience, or a project you choose on the default form.
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