Unable to receive notifications as a watcher of spaces and pages
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
After the users add themselves as watchers of pages and spaces, no notifications are sent when a page is edited or created.
In most cases this isn't a bug — Confluence now bundles watcher notifications into a once-daily digest email sent the next morning instead of sending one email per change. If you want per-change emails again, skip to the Solution below to disable Daily Digest.
Diagnosis
As an administrator of Confluence, make sure the Email notification option is enabled under the Further configuration option of Confluence's administration. Otherwise, all notifications from Confluence will be disabled.
Check if the users are still receiving notifications for mentions and page sharing.
Make sure that the notifications of Confluence are not being blocked or going to the Spam folder of the e-mail service.
Cause
With the introduction of the Daily digest feature, instead of receiving an email per each page creation and change, a daily digest will be sent the next morning, including all changes that happened for watched content in the previous day. For example:
This means that the user will not receive the notifications as soon as the pages are created and/or updated for the content being watched.
Solution
If the user wants to receive a notification for each change, this setting can be disabled with the following steps:
In Confluence, tap the profile icon at the top-right and select Settings.
Select the Email option from the sidebar. It will give a URL like this: https://INSTANCE.atlassian.net/wiki/users/viewmyemailsettings.action
Tap Edit and uncheck all the sections under the Daily Digest section:
Tap Submit to save the change.
ℹ️ Note that this is a change applied at a profile level, meaning that every user who wants to resume with the individual notifications will need to go through these steps.
✅ Verify it worked
Ask a colleague (or use a second account) to make a small edit to a page you're watching — Confluence does not send you notification emails for your own changes, even on watched pages.
Wait a few minutes — individual notification emails in Cloud may take 2–5 minutes to arrive.
Confirm an individual notification email arrives in your inbox (check your spam/junk folder if it doesn't appear).
If no email arrives after several minutes, revisit the Diagnosis checklist above — the issue may be a site-wide email notification setting rather than Daily Digest.
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