Unable to receive notifications as a watcher of spaces and pages

Summary

After the users add themselves as watchers of pages and spaces, no notifications are sent when a page is edited or created.

Diagnosis

• As an administrator of Confluence, make sure the Email notification option is enabled under the Further configuration option of Confluence's administration. Otherwise, all notifications from Confluence will be disabled.

• Check if the users are still receiving notifications for mentions and page sharing.

• Make sure that the notifications of Confluence are not being blocked or going to the Spam folder of the e-mail service.

Cause

With the introduction of the Daily digest feature, instead of receiving an email per each page creation and change, a daily digest will be sent the next morning, including all changes that happened for watched content in the previous day. For example:

This means that the user will not receive the notifications as soon as the pages are created and/or updated for the content being watched.

Solution

If the user wants to receive a notification for each change, this setting can be disabled with the following steps:

1. In Confluence, tap the profile icon at the top-right and select Settings.

2. Select the Email option from the sidebar. It will give a URL like this: https://INSTANCE.atlassian.net/wiki/users/viewmyemailsettings.action

3. Tap Edit and uncheck all the sections under the Daily Digest section:

   

4. Tap Submit to save the change.

ℹ️ Note that this is a change applied at a profile level, meaning that every user who wants to resume with the individual notifications will need to go through these steps.