End of sales and support for Opsgenie

Atlassian ended new sales of Opsgenie on June 4, 2025, and will end support on April 5, 2027. Move to Jira Service Management or Compass to continue using incident response features, now with enhanced capabilities. Read the full announcement

View incident detail on an iPhone

The Incident Details page shows the Detail, Timeline, Associated Alerts, and Responder Alerts of an Incident.

Incident details

Add tags to the alert using add tags button at the right of tags field.
Tap the Join the ICC session button to join the Incident Command Center Session.

Take actions via the Actions button on the bottom right of the screen.

Tap the selections on the top bar to navigate between Detail, Timeline, Associated Alerts, and Responder Alerts.

Timeline

Timeline

The timeline displayed in incident details is visible by default and is displayed in reverse chronological order.

Add a manual entry to the timeline
You can add a manual entry to the timeline at the bottom of the screen. You can also edit the date/time information of the timeline.

Filter the timeline
To filter the timeline click Filter and select/uncheck the filters you want to include/leave out.

Hide/Display Timeline Entries
To hide/display a timeline entry, tap it for two seconds and select "Hide" at the bottom of the screen.

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