Review all email domains - We've blocked a suspicious domain

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Learn what to do when a suspicious domain is blocked during the Review all email domains step.

Overview

When preparing your migration from On-Premise to Cloud, the below error message is presented during the email domain assessment:

error in the review all email domains step

The list of suspicious domains blocked will appear at the bottom of the same screen.

Example

example of blocked suspicious domain

This error happens as all the users migrated to the cloud must have a valid email.

Solution

Locate the users with the invalid domains and either:

  • Change their email address to a valid one.

  • Delete the user, if the same is not needed.

More details can be found at Assess and prepare users by fixing their email addresses.

Updated on April 17, 2025

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