Why did the ticket emoji not trigger the Assist app in Slack?
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
This article will clarify why adding the :ticket: emoji to a message in Slack may not trigger the Assist app (used for the Chat integration in Jira Service Management).
Solution
Why did the emoji not trigger the Assist bot?
Using the :ticket: emoji to create requests is exclusive to configured request channels. To trigger the Assist app in Slack with this emoji, ensure your project has a designated request channel, as it only works on messages within that channel.
Explore all available request creation methods in the Chat integration at Create issues in Slack.
Updated on April 8, 2025
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