"We couldn't replace the workflow" error thrown while trying to change the issue type of change management request type
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Unable to change the workflow for the change management request type following steps from Change the workflow and issue type of a request type results in the below error.
Environment
Jira Service Management Cloud
Diagnosis
Error seen in developer tools.
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Request URL:
https://bqetrack.atlassian.net/rest/servicedesk/1/servicedesk/10857/request-type/19/workflow
Request Method:
POST
Status Code:
500 Internal Server ErrorCause
The Work Category field which is default added to the Change issue type and screens, can't be added to the different issue types manually. This field stops the change and throws the error.
Solution
Please remove the Work Category field from the Request Type ( for which you wish to change the issue type ) screens and then perform the change.
You will now be able to change the workflow.
Updated on March 3, 2025
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