Unknown field type in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When accessing the Cog icon > Issues > Custom fields, we can see and create several types of fields, but some fields show as Unknown.
Through this documentation, we will understand what are they and how they are created.
Solution
Unknown fields
The type of field that appears as "? Unknown" may give the impression that something is wrong, that the field is corrupted, or that Jira has a defect, however, this isn't the case.
These fields are created based on integration with Atlassian products or third-party apps.
Even when displayed as Unknown, some of them can be used normally, while others can't be utilized on screens and are intended for viewing purposes.
Examples
Field | Description | Atlassian Product / Integration |
|---|---|---|
Affected Services | Link services from the service registry to an issue | Opsgenie |
Goals | Link goals to issues | Atlas |
Major incident | Mark incident as major | Opsgenie |
Vulnerability | This field type is managed by JIRA Software and a default custom field has already been created | Link security vulnerabilities to Jira Software |
Project overview key | Key of project overview connected via Atlassian Home for Jira Cloud | Atlas |
Project overview status | Status of project overview connected via Atlassian Home for Jira Cloud | Atlas |
Design | Custom field that stores design information | Link Figma designs to Jira Software |
References
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