Understanding the Time to First Response gadget in Jira Cloud

Summary

Learn how to use the Time to First Response gadget in Jira Cloud Dashboards. This gadget differs from the default SLA report in Jira Service Management.

Solution

How it works

The Time to First Response gadget will show results if:

• Who added the first comment is not the reporter.

• The field [CHART] Date of First Response is present on the screen.

• The context of [CHART] Date of First Response is global.

• The field [CHART] Date of First Response is not hidden on the field configuration level.

Documentation

• Use dashboard gadgets

• Time to First Response gadget does not display data (Data Center)

• How to associate Fields with Screens

Bugs

• JRACLOUD-71786 - Time to First Response bar graph gadget producing strange results

• JRACLOUD-65037 - Time to First Response gadget won't display if average time is less than an hour