Understanding the Time to First Response gadget in Jira Cloud

Summary

On Jira Cloud it's possible to create Dashboards and add Gadgets to get different types of reports. In this documentation, we will talk specifically about the Time to First Response gadget.

Users from Jira Service Management may read the name of this gadget and think that it's a way to get a report based on a default SLA in Service projects also called Time to First Response, but it's not.

Solution

How it works

The Time to First Response gadget will show results if:

• Who added the first comment is not the reporter.

• The field [CHART] Date of First Response is present on the screen.

• The context of [CHART] Date of First Response is global.

• The field [CHART] Date of First Response is not hidden on the field configuration level.

Documentation

• Use dashboard gadgets

• Time to First Response gadget does not display data (Data Center)

• How to associate Fields with Screens

Bugs

• JRACLOUD-71786 - Time to First Response bar graph gadget producing strange results

• JRACLOUD-65037 - Time to First Response gadget won't display if average time is less than an hour