Slack integration problems in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to resolve common errors encountered when integrating Slack with Jira.
Diagnosis
The error might be as follows:
Slack integration error: something went wrong while creating project connection
Please try again later or contact support.
Jira error: something went wrong while creating project connectionSlack error: something went wrong while getting project connection listCause
You might encounter integration failures due to the following reasons:
If Slack integration is not enabled from https://<instancename>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page.
Browse Projects permission is not granted to the atlassian-addons-project-access project role.
The user does not have Browse Projects permission for the project.
Solution
The site administrator needs to enable Slack integration from https://<instancename>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page.
For any apps to access the project, the atlassian-addons-project-access project role should have the Browse projects permission. Refer to our public documentation, Manage project permissions, for the steps to add users, groups, or roles to a permission scheme and grant the project permissions.
Grant the user doing this integration the Browse Projects permission.
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