Fixing Slack Integration Problems in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to resolve common errors encountered when integrating Slack with Jira.
The error might be as follows:
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Slack integration error: something went wrong while creating project connection
Please try again later or contact support.
Jira error: something went wrong while creating project connectionCause
You might encounter integration failures due to the following reasons:
If Slack integration is not enabled from https://<instancename>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page.
Browse Projects permission is not granted to the atlassian-addons-project-access project role.
User does not have Browse Projects permission for the project
Solution
The site administrator needs to enable Slack integration from https://<instancename>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page.
For any apps to access the project, the atlassian-addons-project-access project role should have Browse projects permission. Refer to our public documentation Manage project permissions for the steps to add users, groups, or roles to a permission scheme and grant the project permissions.
Grant user doing this integration Browse Projects permission.
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