Template Saving Error in Jira Product Discovery
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
When users try to add a specific template to the Description field in Jira Product Discovery, they receive an error message:
Something went wrong. We had some difficulties to update an issue on the server. Please try again or refresh the page.Solution
Invalid URL in Template
Root cause:An invalid URL link in the template prevents the template from being saved successfully (for example, a link pointing to a non-existent or deleted Confluence page)
Correct the faulty URL:
Identify the template causing the issue.
Review all URLs in the template.
Replace any invalid or broken URL with a valid URL pointing to live, accessible pages.
Save the changes to the template.
Verify the fix: Test the template by attempting to add it to the Description field again. If the template is inserted successfully without the error banner, the corrected URL has resolved the issue.
For more details on the Templates feature in JPD, refer to the following documentation:
Was this helpful?