Set the Request type for JSM Cloud requests when importing from CSV
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Use request type IDs to set request types when importing work items to Jira via CSV.
Solution
Find and Use the Request Type ID
When importing requests from a CSV file, use the request type ID rather than the request type name. Request types are available only in Jira Service Management projects and can't be imported as plain text.
How to find the request ID for one request type?
Navigate to Project > Project Settings > Request management > Request types.
Click the request type you need.
Look at the URL in your browser’s address bar. The number after the request type is the ID to use in your CSV file.
For example, in the request type URL shown in this article, the request type ID is 30.
https://<your instance>.atlassian.net/jira/servicedesk/projects/KEY/settings/request-types/request-type/30/request-form
How to find all request-type IDs available in a JSM project?
To find all request type IDs available in a Jira Service Management project, use the existing Get all request types API endpoint. This method helps ensure proper mapping when importing multiple tickets to Jira Service Management via CSV, because request types may not map correctly and can affect portal visibility.
Request types are only available in JSM projects and they are not available to import as plain text.
When importing multiple tickets to Jira Service Management via CSV, request types may not map correctly, affecting portal visibility. Use this method to ensure proper mapping.
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