Set the Request type for JSM Cloud requests when importing from CSV
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Use request type IDs to set request types when importing work items to Jira via CSV.
Solution
Find and Use the Request Type ID
How to find the request ID for one request type?
Navigate to your Project > Project Settings > Request management > Request types.
Click on the request type you need.
Look at the URL in your browser's address bar. The number after the request type is the ID you need to use in your CSV file.
In the below example, the request type's ID is 30.
https://<your instance>.atlassian.net/jira/servicedesk/projects/KEY/settings/request-types/request-type/30/request-form
How to find all request-type IDs available in a JSM project?
You can use the following API endpoint to get all request type IDs:
Request types are only available in JSM projects and they are not available to import as plain text.
When importing multiple tickets to Jira Service Management via CSV, request types may not map correctly, affecting portal visibility. Use this method to ensure proper mapping.
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