Restrict comments on closed work items in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to restrict comments on closed Jira Service Management tickets, ensuring that users, customers or agents don't add new comments.
Solution
Restrict comments using a workflow property
To restrict the user from commenting on a closed ticket, we need to add the property "jira.permission.comment.denied=true" in the Closed status of your workflow:
Go to Project Settings > Workflows.
Edit the workflow associated with the work item type.
Edit > Click on Closed/Done status > Properties.
Click Edit, find the Closed status, and click Properties.
Add the following property:
Property Key:
jira.permission.comment.deniedProperty Value:
true
Publish the updated workflow to apply these changes.
Although the "jira.permission.comment.denied" property prevents any user from adding a comment, you can selectively restrict users (for example, you may want to allow the assignee to continue adding comments, but not th). Please see Use workflow properties for more information on constructing appropriate status properties.
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