Resolving Jira Issue Status Update Failures After Transition (Data Center)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When transitioning a Jira issue from one status to another (for example, from "In Progress" to "Done"), its status remains the same with no errors in the User Interface.
This article is for Jira Data Center only. For Jira Cloud, refer to Resolving Jira Work item Status Update Failures After Transition (Cloud)
Diagnosis
The affected workflow transitions don't have a Set issue status to the linked status of the destination workflow step post function. This can be validated with the following steps:
On Jira, go to Administration (⚙) > Issues > Workflows.
Find the affected workflow, then click on Edit.
Choose the Diagram view, then click on each workflow transition that's affected by this behavior.
Click on Post Functions to display all existing post functions from each transition.
Confirm that Set issue status to the linked status of the destination workflow step does not appear in the list of post functions.
Cause
The missing Set issue status to the linked status of the destination workflow step post function is responsible for updating the status information after an issue is transitioned. It is required for all workflow transitions.
Solution
Add the missing post function in all affected transitions with the following steps:
On Jira, go to Administration (⚙) > Issues > Workflows.
Find the affected workflow, then click on Edit.
Choose the Diagram view, then click on each workflow transition that's affected by this behavior.
Click on Post Functions to display all existing post functions from each transition.
Click on Add post function, then please choose the Update Issue Status option and click on Add.
Click on Publish to apply the workflow changes.
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