Issue's status is not updated after it is transitioned
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
When transitioning a Jira issue from one status to another (e.g from "In Progress" to "Done"), its status remains the same with no errors in the User Interface.
Diagnosis
The affected workflow transitions do not have a "Set issue status to the linked status of the destination workflow step" post function. This can be validated with the following steps:
On Jira, go to
Administration (⚙ icon) > Issues > WorkflowsFind the affected workflow, then click on "Edit"
Choose the "Diagram" view, then click on each workflow transition that's affected by this behavior
Click on "Post Functions" to display all existing post functions from each transition
Confirm that "Set issue status to the linked status of the destination workflow step" does not appear in the list of post functions:
Cause
The missing "Set issue status to the linked status of the destination workflow step" post function is responsible for updating the status information after an issue is transitioned. It is required for all workflow transitions.
Solution
Resolution
Add the missing post function in all affected transitions with the following steps:
On Jira, go to
Administration (⚙ icon) > Issues > WorkflowsFind the affected workflow, then click on "Edit"
Choose the "Diagram" view, then click on each workflow transition that's affected by this behavior
Click on "Post Functions" to display all existing post functions from each transition
Click on "Add post function", then please choose the "Update Issue Status" option and click on "Add"
Click on "Publish" to apply the workflow changes
Was this helpful?