Project not appearing while configuring agent or request channel for JSM Chat in MS Teams

Summary

While setting up an agent channel or request team to connect JSM Chat with MS Teams, the desired project may not appear in the Service project dropdown list in MS Teams.

Diagnosis

When attempting to link the team to the project, you get a prompt "Which service project do you want to use with the request channel?" but the desired project is not on the list.

Cause

When you click on I don't see my project button, the following options are presented for you to verify:

• Confirm the correct site is connected

• Check that the project is a service project and not a software or business project

• If you've recently created the service project, try again in a few minutes

If all the above checks have been completed, you might be missing Project Administrators access for the project that is not visible in the list.

Solution

To access the project that is currently unavailable for selection, please follow these steps:

1. Click on Project Settings.

2. Select Access → People and Access.

3. Search for your account and assign the Administrators role.

4. Initiate the setup process to refresh the permissions.

By completing these steps, you will ensure that you have the necessary access to the project.