Portal Name and Text Changes Not Updating in JSM Cloud Help Center
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
JSM project changes to portal name or text not updating in the help center.
Solution
Language support and default language
This happens when your Atlassian account's profile default language is different from the project's default language, and the translation of the new Portal content (Portal name or Introduction text) is either not added or not confirmed under Language > Translations. For JSM projects supporting multiple languages, every time you update new content on the portal, you need to make sure that the translation of new portal content for each language is updated in the language section.
To fix this issue:
Navigate to Project Settings > Language.
For each language added to the project, navigate to the Portal Content.
Make sure you either add the updated translation or click on Confirm translation: Keep your translations up to date.
Once this is done, refresh the portal page or make new changes to the portal content again.
If you do not need certain languages in your JSM project, removing those languages will also resolve this issue, as users with those language profiles will default to the project's primary language.
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