Multiple Asset objects with identical references result in missing references in JSM Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
When you import multiple asset objects with the same object references, only one object retains its references. The other objects are imported without references. In the import history, you may see the following error: “Concurrent modification on attribute.”
Diagnosis
Replicating the problem
Create a CSV File to Import multiple new objects with the same Object Reference.
Import CSV into Assets using the steps: Prepare your data for importing into Assets
After Importing data > Expand Import History and observe the error: Concurrent modification on attribute
Cause
This happens when the Attribute that has a Referenced Object has a Unique value selected.
Solution
Either remove the Unique checkbox from the attribute settings that reference the object
or CSV file should have unique referenced objects.
To remove the Unique value from the attribute
Navigate to the destination Object Type where Import is performed > For referenced attribute > Click on 3 dots (•••).
Click Configure > Under General > Uncheck Unique parameter > Update.
Once done, perform the Imports again.
For more details on Unique Parameter, refer to Verify attribute values to be unique
In case the issue is still not resolved, feel free to contact Atlassian support.
Was this helpful?