Mentioning a user in comments shows the Atlassian Account ID instead of the Atlassian display name.
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Email notification sent from being mentioned in comments shows the Atlassian Account ID instead of the Atlassian display name.
Environment
Jira Cloud
Diagnosis
NA
Cause
Under Jira Personal Settings, the "Email Notification Format" is configured to get emails in plain text.
Solution
Please navigate to Jira Personal Settings and update the "Email Notification Format" dropdown to HTML.
Updated on March 21, 2025
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