Login-free portal prompts new users to sign up during request creation in JSM Cloud

Summary

Using a login-free portal allows customers to find your portal and help articles through search engines. A message prompts new users to sign up when they enter an email in the Confirmation email field of the request form.

Solution

If the account type Internal is enabled under the Cog icon > Products > Jira Service Management > Customer Access and the new user is from one of the approved domains, then this warning will appear in the login-free portal and ask the user to sign up when they try to raise a request.

The internal customer account type is used to grant new internal users specific product access (like Agent or Customer).

You can select one of the following options to remove this warning message from the portal:

Option 1:

Disable Use approved domains to grant internal customers access to the help center with Atlassian accounts under the Cog icon > Products > Jira Service Management > Customer Access > Account types.

• Set up and manage help center access

Option 2:

Don't grant any product access to that "Approved Domain."

• Control how users get access to apps