Resolving Jira Work item Status Update Failures After Transition (Cloud)
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
When transitioning a Jira iwork item from one status to another (for example, from "In Progress" to "Done"), its status remains the same with no errors in the User Interface.
This article is for Cloud only. For Data Center, please refer to Resolving Jira Issue Status Update Failures After Transition (Data Center).
Diagnosis
The affected workflow transitions do not have a Set issue status to the linked status of the destination workflow step post function. This can be validated with the following steps:
On Jira, go to Administration (⚙ ) > Work items.
Select Workflows.
Find the affected workflow, then click on Edit.
Choose the Diagram view, then click on each workflow transition that's affected by this behavior.
Click on Post Functions to display all existing post functions from each transition.
Confirm that Set issue status to the linked status of the destination workflow step does not appear in the list of post functions.
Cause
The missing Set issue status to the linked status of the destination workflow step post function is responsible for updating the status information after an issue is transitioned. It is required for all workflow transitions.
Solution
Add the missing post function in all affected transitions with the following steps:
On Jira, go to Administration (⚙ ) > Work items.
Select Workflows.
Find the affected workflow, then click on Edit.
Choose the Diagram view, then click on each workflow transition that's affected by this behavior.
Click on Post Functions to display all existing post functions from each transition.
Click on the Add post function, then choose the Update Issue Status option, and click on Add.
Click on Publish to apply the workflow changes.
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