Fix "Create" Button Visibility in Jira Company Managed Boards

Summary

You are unable to find the Create button in every column on your board of a Company Managed Project.

Diagnosis

• The Feature to create inline cards (work items) is also available for Boards in Company-Managed Projects. Earlier, this feature was only available on boards from Team-Managed Projects.

• However, there are cases where the Create button is not available on all or certain columns of the board

Cause

You won't see the Create option in every column because of workflow restrictions.

The following requirements are needed to display the option:

• The system setting Allow users to select a status for an issue they're creating needs to be enabled

• Kanban and Scrum boards must be created with the default board filter. Currently, non-default board filters are not supported

• The swimlane view must use a method other than projects or queries

• All of the Statuses mapped to that column must be enabled

Solution

Use the checks below to resolve the visibility of the Create button:

1. Check that the setting Allow users to select a status for an issue they're creating is ON

   1. Go to Settings ⚙ > System

   2. In the General Configuration, click on Edit Settings

   3. Scroll down to the Options section: Ensure that the option Allow users to select a status for an issue they're creating is set to ON

2. Ensure that the Kanban and Scrum boards are created with the default board filter: project = PROJECT_KEY ORDERBY Rank ASC

3. You can use all swimlane methods except swimlanes using the projects or queries method.

4. Ensure that all the Statuses mapped to that column are enabled

   1. Status can only contain a Global Transition with no validators or conditions. For more information about Global Transitions, refer to Global Transitions

   2. You need to have permission to transition the work item in the project.

   3. The workflow has an Initial transition with no screens or conditions.

Example

An example Workflow may look like below:

1. All the statuses have Global Transition enabled.

   1. Details of the transition to the Waiting for Approval status:

      1. No screen, no validators & no conditions

   2. The same is true for all the transitions for all the statuses in the above Workflow.

2. If you map the statuses shown in the above Workflow to any column of a board, the Create option will appear in that column. 

3. Any not-enabled status is enough to remove the Create option from that column. 

Related Article

• Create, edit, and delete work items on the board

• Workflows and statuses for the board