Removing the "Learn more about" section from Jira Service Management Cloud customer portal
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
This article covers removing the "Learn more about" section from customer portal landing pages.
Solution
The Learn more about section is displayed in the service space's customer portal, where you have a linked knowledge base and have configured a Knowledge Base Category.
You can locate it by going to your service project > Knowledge Base > Categories.
To remove the Learn more about section from the customer portal, you must delete the Knowledge Base category.
Before deleting the category, note that this only removes the category (and its portal display) — it does not delete the linked Confluence knowledge base articles themselves, which remain accessible directly from Confluence.
Deleting a knowledge base article category
From your service space, go to Knowledge Base.
Select the category you want to delete from the Categories list shown in the main navigation sidebar.
Select ••• > Delete category on the top right side of the page.
If the 'Categories' section is not visible or an orphaned category persists after unlinking a prior knowledge base, temporarily link a test or blank Confluence page to the project. This action will force the 'Categories' section to appear in Knowledge Base settings, allowing you to locate and remove orphaned categories. Once resolved, unlink the temporary Confluence page.
After deleting the category, refresh the customer portal landing page in an incognito/private window (as a customer would see it) and confirm the "Learn more about" section no longer appears.
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