Removing the "Learn more about" section from Jira Service Management Cloud customer portal

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

This article covers removing the Learn more about section on customer portal landing pages.

Image of the Demo Portal screen highlighting "Learn more about" message

Environment

Jira Service Management Cloud

Solution

The Learn more about section is displayed in the service project's customer portal, where you have a linked knowledge base and have configured a Knowledge Base Category.

You can locate it by going to your service project > Knowledge Base > Categories.

To remove the Learn more about section from the customer portal, you must delete the Knowledge Base category.

Deleting a knowledge base article category

  1. From your service project, go to Knowledge Base.

  2. Select the category you want to delete from the Categories list shown in the main navigation sidebar.

  3. Select ••• > Delete category on the top right side of the page.

Updated on May 9, 2025

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