Grant JSM administration access without giving Jira global admin rights

Summary

When granting the JSM administration role to a user, sometimes it also gives the user Jira global administration access.

Solution

1. Grant JSM admin to the user

   1. If using Centralized User Management.

      1. Access the Admin Console through https://admin.atlassian.com.

      2. Go to Directory and select Users.

      3. Search for the user you want to assign the role to.

      4. Click on the user's name to open their profile.

      5. In the Product Access section, ensure they have access to Jira Service Management.

      6. In the Roles section, assign the Jira Service Management Admin role - please be sure you're granting this role to the target site within the Organization.

      7. Confirm and save the changes.

   2. If using old User Management UI.

      1. Go to your site's Admin at admin.atlassian.com.

      2. . If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

      3. Access the App access option.

      4. Go to the Administration Access tab and check which groups have admin access in the target app.

      5. Add the user(s) you want to give app access to one of these groups.

2. Review Global admin permissions

   1. Restrict Global Admin Access by ensuring the users who should only count on JSM admin role do not have global admin permissions.

Related documentation

• Give users admin permissions