Export of Customer Satisfaction Rating and Comment via API
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Currently exporting Customer Satisfaction (CSAT) report to an excel sheet(or CSV) it's not possible, it is only possible to view them in the satisfaction report.
We have a Feature Request for this: Export Satisfaction Report
Solution
We have an experimental API call Get feedback to get feedback per issue. Same endpoint can also be used to get CSAT results per project.
GET API URL
1
https://<SITE_NAME>.atlassian.net/rest/servicedesk/1/projects/<PROJECT_KEY>/report/feedback/date-range?start=1&limit=100&expand=overall&startDate=2022-06-01&endDate=2022-06-30 It gives ratings and comments in the output in JSON format.
Note: Per project results, the API would only work if a date range and additional limits are added to the call, like in the sample URL above.
Updated on April 11, 2025
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