Exporting Customer Satisfaction Rating and comments via API
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Customer Satisfaction (CSAT) can only be viewed in the Satisfaction Report. This article provides a workaround using the REST API.
Follow the feature request for future updates: JSDCLOUD-4749 - Export Satisfaction Report
Solution
We will use the experimental API call Get feedback to get feedback per issue. The same endpoint can also get CSAT results per project.
GET API URL
https://<SITE_NAME>.atlassian.net/rest/servicedesk/1/projects/<PROJECT_KEY>/report/feedback/date-range?start=1&limit=100&expand=overall&startDate=2022-06-01&endDate=2022-06-30 It gives ratings and comments in the JSON format.
Note: For per-project results, the API would only work if a date range and additional limits are added to the call, like in the sample URL above.
Updated on September 26, 2025
Was this helpful?
Still need help?
The Atlassian Community is here for you.