Automation: Set default Organizations and Request Participants in Service requests
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Set default Organizations and Request Participants in Service Requests.
Environment
Jira Service Management
Diagnosis
Sometimes a customer comes with a request where all their request needs to be shared with a default organisation or set of request participants(without clearing the existing organisation/Request Participants from support request) so these requirements can be achieved using Jira Automation.
Solution
Automation rule to add Default Organisation:
Trigger: Issue Created
Action: Re-Fetch Issue Data
Action: Edit Issue Fields
Choose Field: Organizations
Under Organizations: Copy from Issue; <Choose your default organization example:Test3>;
Automation rule to add Default Request Participant:
Trigger: Issue Created
Action: Re-Fetch Issue Data
Action: Edit Issue Fields
Choose Field: Request Participants
Under Request Participants: Copy from Issue; <Choose your default participant users>
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