Automate Ticket Assignment to Groups in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to use a custom field to manage group accountability for issue resolution in Jira Cloud.
Solution
Using a custom field along with an automation
A workaround for this use case would be the following:
1. Create a custom field of "group picker(single group)" type and name it as Assigned Group.
2. Associate this field with the screens of the project to ensure it is viewable and editable for the expected issue types.
3. Create an automation rule to update the field from the first step based on your requirement. You can also add an action in the rule to assign tickets to users from the custom group.
4. Furthermore, you can create a custom queue with a filter that would extract issues with Assignee Group = 'ABC' to aid in monitoring the tickets assigned to each group.
Important points
The Assignee field is a single-user picker field.
Only licensed users can be assigned requests.
The notification scheme triggers notifications to the assignee by default. In order to send notifications for the group, add the custom field as a recipient on the relevant events in the scheme.
Automation usage has limits:
Was this helpful?