Administrator is unable to edit a custom field to add options under a Request Form in JSM Cloud

Summary

A user who is a project admin or a user with administrator permissions is unable to edit a field added to a Request Form in order to edit the options/reorder existing options or add more options.

Solution

Behavior when admin tries to edit the Request Type

The field is not editable and the message "You can't change this option" is shown as seen below:

New values also can't be added as the option is grayed out and the message "You can't add an option" is shown as seen below:

Default values added to the custom field

The user is trying to edit a custom field that has been added to the Request Form. The options seen in the Request Form are the values added to the custom field.

This is expected and even an admin user cannot edit the custom field from the Request Form to add new options.

Remove the default values so the field can be modified via Request Form

The custom field needs to be edited to add new options, and then those new values will show up in the Request Form. This can be done as explained below:

• Select Cog Icon > Issues.

• Under FIELDS, click Custom fields.

• Search for the specific custom field and click > Contexts and default value > Edit Options.

• Now, new values can be added or existing values can be modified/reordered as shown below:

• The new value added earlier will now be reflected in the Request Form as also seen below:

Reference:

• Edit a custom fields options