Acknowledge Opsgenie alert when Jira Service Management issue status updated to In progress
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
In some cases, Opsgenie alerts need to be acknowledged when Jira Service Management issue status is updated to In progress.
Solution
If you are using the JSM cloud integration, you would either want to add or edit an Acknowledge Alert Incoming automation rule that filters on the issue being updated + status (In progress).
Navigate to Jira Service Management cloud Integration > Incoming automation rules > Acknowledge Alerts > Go over (...) > Click Edit.
Under Add conditions > Filter Alerts > Select Match all conditions below from the drop-down.
Add below conditions and click Save and enable:
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Status Name Equals In Progress
Event Type Equals issue_updatedOR, if you are using the JSM legacy integration, you should add or edit the Acknowledge action under the Advanced tab of the integration.
Note this tab is only available on the OpsGenie standalone Standard and Enterprise plans, or the Jira Service Management OpsGenie Premium and Enterprise subscription.
Navigate to Jira Service Management cloud Integration > Advanced Tab> Acknowledge Alerts.
Under Filter > Select Match all conditions below from the drop-down.
Add below conditions and click Save Integration:
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Status Name Equals In Progress
Event Type Equals issue_updatedWas this helpful?