How to Access Customer Notification Logs Using Legacy Automation in JSM Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to view internal customer notification logs in a Jira Service Management project with Legacy automation.
Please note that internal Customer notifications differ from the outgoing Customer notifications detailed in this document: "View customer notification logs for your service project."
You can directly access internal customer notification logs without Legacy automation, as explained in Step 2.
Solution
Step 1: Get the Customer notification ID
Go to your Service Project > Project Settings > Notifications > Customer Notifications.
Find the specific notification event you wish to see the logs for > Under Action, click on Edit.
You will see the URL of the page similar to the one below:
https://yoursitename.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/customer-notifications/rule/182You can see the Customer notification ID at the end of the URL. In the example above, it's 182.
Copy the Customer notification ID and save it.
Step 2: View it using the Legacy automation logs.
Legacy Automation
Starting August 30, 2021, Legacy automation was gradually turned off for all new Jira Service Management sites. This change is part of our Automation Unification effort to focus development and provide JSM users with a single, powerful automation platform.
If your JSM Site has Legacy automation enabled:
Go to your Service Project > Project Settings.
Automations > Legacy automation > Next to any Legacy automation, click on the ••• icon > View log.
You will see the URL similar to the one below:
https://yoursitename.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/automation/log/CustomerNotificationIDReplace the "CustomerNotificationID" with the one you copied before in Step 1.
Please remember to use your instance details in the "yoursitename" and "PROJECTKEY" parts of the URL.
If your JSM Site doesn't have Legacy automation enabled:
Use the URL below to access the Customer notification legacy automation logs. Replace the "CustomerNotificationID" with the one you copied before in Step 1:
https://yoursitename.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/automation/log/CustomerNotificationIDPlease remember to use your instance details in the "yoursitename" and "PROJECTKEY" parts of the URL.
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